Frequently Asked Questions (FAQ)

Subscription & Billing

What subscription plans do you offer?

We offer four membership options:

• Pro Premium – $49.47/month: Multi-login access (multiple users or devices) with full access to all features and personalized content.
• Full Premium – $39.99/month: Multi-login access with full access to all features and personalized content.
• Basic Premium – $29.99/month: Single-user access on one device.
• Day Pass – $2: 24-hour one-time access to selected features.

All monthly plans renew automatically every 28 days until cancelled.

How will the charge appear on my bank statement?

Charges will appear as "slumbrapp.com" on your billing statement.

Can I cancel my subscription at any time?

Yes! You may cancel your subscription at any time via your account settings. Upon cancellation, you will retain access until the end of your current billing period. No further charges will occur after cancellation. For assistance, contact us at info@slumbrapp.com.

Do you offer refunds?

Yes. We aim for 100% customer satisfaction. If you're unhappy with the Service, contact us at info@slumbrapp.com to request a refund. Refunds are processed promptly upon request.

What happens if I don't cancel before my billing period ends?

If you don't cancel before your billing period ends, your subscription will automatically renew, and you will be charged the applicable amount for the next 28-day cycle.

Account & Access

Can I use my account on multiple devices?

It depends on your plan:

• Pro Premium and Full Premium: Include multi-login access, allowing you to use your account on multiple devices or share with family members.
• Basic Premium and Day Pass: Limited to single-user access on one device only.

What are the age requirements to use the service?

To make a payment and subscribe, you must be 18 years of age or older. Users aged 13–17 may use the Services only with permission from a parent or guardian. We do not knowingly collect data from children under 13.

Privacy & Data

What personal data do you collect?

We collect the following types of data:

• Information you provide: Name, email, age, payment info when registering or using the service.
• Usage data: Content viewed, login times, device ID, and preferences.
• Log files: IP addresses, browser type, URLs, and interactions.
• Third-party data: Information from platforms like Google or Facebook if you choose to sign in with them.

Do you sell my personal data?

No. We do not sell your personal data under any circumstances.

How do you protect my data?

We use strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure. We comply with applicable data protection laws and regulations.

Can I request access to or deletion of my data?

Yes. You may request access to, correction of, or deletion of your data by contacting us at info@slumbrapp.com. We will respond to your request in accordance with applicable laws.

Do you use cookies?

Yes. We use cookies to enhance site functionality, remember your preferences, and analyze usage. You may block cookies via your browser settings, though this may affect site performance. We also use third-party cookies such as Google Analytics.

Content & Licensing

Can I share or download the content?

No. All content on Slumbr, including audio, music, videos, stories, visuals, and code, is protected by copyright and may not be copied, shared, downloaded, or modified without our written permission. The license granted is for personal, non-commercial use only.

What happens if I misuse the service?

Accounts found in violation of our Terms of Use (including sharing credentials beyond the allowed multi-login limits, using bots/scrapers, or distributing content) may be suspended or terminated without refund.

Technical & Support

What do I need to use the service?

You need:

• An internet connection
• A compatible web browser or mobile device
• A valid account and active subscription

How can I contact customer support?

You can reach us by email at info@slumbrapp.com. Support availability may vary depending on the time and day, but we aim to respond promptly to all inquiries.

Legal

What laws govern these Terms and Conditions?

These Terms are governed by the laws of the United States of America. Any disputes will be resolved in U.S. federal or state courts.

Can you change the Terms and Conditions?

Yes. We may revise these Terms at any time by posting updates on the website. Continued use of the Service after changes constitutes your acceptance of the revised Terms. We encourage you to review them periodically.

What if I have a complaint or dispute?

All complaints can be directed to info@slumbrapp.com. We take customer concerns seriously and aim to respond promptly.

Contact Information

• Entity: Immense Advertising Inc.
• Address: 30 N GOULD ST NUM 52045 SHERIDAN, WY 82801
• Email: info@slumbrapp.com
• Phone: 844-691-2150